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WebAdvisor
Making Payments FAQ

What kind of payments can I make online?

You can pay for any charges that have been billed through the College's billing system. Your total outstanding charges will be displayed by term when you click on Pay on My Account from the WebAdvisor for Students menu.

What if I see balances for more than one term when I try to make a payment online?

Please do not make payment online, but call Student Accounts instead. We will need to review your account with you and can take payment information from you over the phone at that time. For office hours and phone numbers, please see our contact information below.

Can I make an online payment for a course before I’ve registered for it?

Not at this time. Please call Student Accounts to make payment over the phone or come to our office on either campus. For office hours and phone numbers, please see our contact information below.

Can I pay my tuition or housing deposit online?

Not at this time. Please call Student Accounts to make payment over the phone or come to our office on either campus. For office hours and phone numbers, please see our contact information below.

Will a Hold placed for past due tuition be removed automatically if I have made my tuition payment online?

No. Making a tuition payment online will not automatically remove a hold placed by Student Accounts. You will need to contact the Student Accounts office to have the hold removed.

What forms of payment can I use?

American Express, Discover, MasterCard, VISA, and Electronic Check (e-check).

What is E-check?

Electronic check (e-check) allows you to pay your bill by authorizing a direct debit to your personal checking account. The account must be with a U.S. bank. E-check payments cannot be made from international bank accounts.

Can I make e-check payments from accounts other than checking (i.e., savings, money market)?

You’ll need to check with your financial institution. E-check payments can be processed only from accounts that allow ACH direct debit withdrawals.

Please note that if an e-check transaction is returned unpaid for any reason (including but not limited to invalid routing or account numbers, and insufficient funds), you will be assessed a $25 returned item charge.

What other options are there for making payments if I am not paying online?

Please refer to the Student Billing FAQ for alternate payment options.

What if I am on a payment plan?

Payments against a payment plan can be made online as long as the charges have already been billed and appear on your billing statement. Please use your student accounts billing worksheet to keep track of scheduled payments. If a payment is due according to your payment plan schedule but the related charges do not yet appear in WebAdvisor, you will need to contact the Student Accounts office on either campus to make payment. For further information on payment plans, please click here.

What is Official Payments Corporation?

CCA has contracted with Official Payments for the processing of credit card payments. Official Payments is the leading provider of electronic payment options for higher education institutions and federal, state and local government agencies. Official Payments processes electronic payments for 2,200+ counties, municipalities, and higher education institutions across all 50 states.

How is my information protected?

All data is transmitted through Secure Socket Layer (SSL v.3) 128-bit encryption between CCA's and Official Payments' servers. CCA does not store any sensitive credit card or banking information on its systems. Official Payments is PCI, FERPA, and GLB compliant. Their systems pass an annual 1,000-point check that is conducted by the IRS. The information gathered by CCA and Official Payments is private and will not be forwarded to anyone unless required by law.

Will I receive a confirmation of my payment?

Yes. You will be provided a confirmation number at the end of the transaction. This confirmation number and your credit card or bank statement will provide confirmation of your payment. If you pay online, you can print your confirmation number using your browser’s print function. For online payments, an email with your confirmation number will also be sent to the email address you provided with your payment information.

Who do I contact if I have further questions?

You can reach Student Accounts at (510) 594-3646/3703 (Oakland), (415) 703-9578/9582 (San Francisco) or . Our office hours are 8 AM – 4:30 PM, Monday-Friday.